Imagine the possibility of subscribing, instead of making annual predictions in advance.Support Services
Whether you are concluding an implementation, have been without support for a period of time, wish to incorporate additional functionality, or face urgent critical issues that require immediate attention, we are here to assist you.
As a general rule, approximately 80% of Microsoft Dynamics 365 questions can be resolved within 15 minutes or even less. Just consider how effortless it is nowadays to find answers online for nearly any topic. We strongly believe that Microsoft Dynamics users should have access to reliable information in a similar manner.
Software we Support
Microsoft D365 FO
Microsoft D365 Commerce
PowerApps Platform
Cloud Support
Our Support Approach
By combining our self-serve knowledge base, experienced resources, and efficient triage process, we align resources effectively and efficiently. This results in exceptional service at a competitive fee.
Most problems can be solved in 15 minutes or less, Typically.
The majority of issues can be swiftly resolved using readily available information. We possess the knowledge of where to find this information (hint: it's not through Google Search).
For the remaining 20%, we'll swiftly guide you to the right Resource
We advocate for matching the appropriate resource to each problem. Our high-touch assistance involves efficiently identifying which issues can be resolved promptly using available materials and interactions.
Focus on to Solve problems once and for all!
We prioritize diagnosing and resolving the underlying cause of the problem, rather than applying temporary solutions.
Support Services
Get continuous Help Desk support through our subscription-based model
Our systematic approach to each project ensures that your team understands the significance of the project and the potential it holds when they embrace the software. Don't be just another statistic.
Assistance with One Version Updates
If you don’t have an internal IT dept or don’t have the capacity, we ensure that you remain on the appropriate software version tailored to your specific requirements. No need for speculation or unexpected outcomes.
Tailored software development and improvements
Whether you are required to upgrade or simply contemplating it, we can assist you in navigating the upgrade procedure to ensure you choose the most suitable path for your organization.
New features and personalized modifications
The end of a project does not signify the termination of support. We can complement your current IT team or serve as one through flexible packages.
Training
Whether it's on-site or in-house training, or guidance from a product or industry standpoint, we assist your team in avoiding obstacles and staying on track.
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